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Mitel 6920 IP Mitel UC360

This documentation will help you get started using the Mitel phone system.

The Mitel Demonstration Center will be open weekly  DSC Rm 201 (SGA) Office. 


Closed until further notice

Tuesdays 10:00 am - 11:00 am 

Thursdays 2:00 pm - 3:00 pm    

If you have any questions, please contact IT Services for assistance.        

Dialing Rules

  • To reach other Mitel phones users dial their 4 digit extension

  • 9 + the number (Do not enter the area code 501 for local calls.)

  • 9 +1 + the number for long-distance calls.


GuidesTutorial VideosFAQs

6920 Quick Reference Guide

6290 End-User Standard Training 

6920 User Guide

 Transferring Calls

Call Forwarding


Internally to another phone

  • Enter the last 4 digits (the user extension)


  • Enter 9+the phone number
  • Do not add 501 for local calls
  • 9+1+the number other than 501 area code

Voice Mail Quick Reference

Logging into Voicemail 

Remotely Accessing Voicemail


Feature Teacher  (Select 6920)

Send a call to a user voicemail directly

Mitel 6920 Compatible Headsets

How to setup the Plantronics CS50 or CS55

Restart / Reboot


Mitel UC360 Conference Phone

Mitel UC360 Audio Conference


6920 End-user ACD  Training 

MiCollab ACD Softphone User Guides

ver 9.0

ver 7.3

How To? MiContact Center Business Web Ignite

How to Access Web Ignite

UA Little Rock

How to Manage Availability in Web Ignite


How To? MiContact Center Business Supervising your Contact Center

Introduction to Contact Center Management Web (CCMWeb)

UA Little Rock

How to Add Email Contacts and Contact Groups in CCMWeb

Web Client

How to Run Reports in CCMWeb

Web Client

How to Set Up User Report Schedules in CCMWeb

Web Client

DEMO: MiContact Center Business - Supervisor Experience

Desktop Client