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Mitel 6920 IP Mitel UC360

This documentation will help you get started using the Mitel phone system.

The Mitel Demonstration Center will be open weekly  DSC Rm 201 (SGA) Office. 

Hours: 

Closed until further notice

Tuesdays 10:00 am - 11:00 am 

Thursdays 2:00 pm - 3:00 pm    

If you have any questions, please contact IT Services for assistance.        


Dialing Rules

  • To reach other Mitel phones users dial their 4 digit extension

  • 9 + the number (Do not enter the area code 501 for local calls.)

  • 9 +1 + the number for long-distance calls.


6920

GuidesTutorial VideosFAQs

6920 Quick Reference Guide

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name6920_QRG_EN.pdf
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6290 End-User Standard Training

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urlhttps://www.youtube.com/watch?v=EqxQ6IFyVfc&feature=youtu.be

 

https://ualr.edu/itservices/telecommunications-faq/ 

6920 User Guide

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name6920_UG_EN.pdf
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 Transferring Calls

View file
nameTransferring Calls.pdf
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Call Forwarding

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nameCall Forwarding.pdf
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Examples:

Internally to another phone

  • Enter the last 4 digits (the user extension)

Externally

  • Enter 9+the phone number
  • Do not add 501 for local calls
  • 9+1+the number other than 501 area code

Voice Mail Quick Reference


Logging into Voicemail 

View file
nameLogging in to the Mitel Voicemail System.pdf
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Remotely Accessing Voicemail

View file
nameRemotely accessing Voicemail.pdf
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Hotdesk

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nameHOTDESK.pdf
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Feature Teacher  (Select 6920)

 http://training.mitel.com/cw/WebSite/techTraining/OnlineTutorials/Mitel%206900_Series_FeatureTeacher_output/story.html


Send a call to a user voicemail directly

View file
nameSend a call to a user voicemail directly.pdf
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Mitel 6920 Compatible Headsets

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nameMitel 6920 Compatible Headsets.pdf
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How to setup the Plantronics CS50 or CS55

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nameHeadsets - How to setup the Plantronics CS50 or CS55.pdf
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Restart / Reboot

View file
nameRestart Mitel 6920 IP Phone.pdf
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UC360



Mitel UC360 Conference Phone

View file
nameuc360-quick-reference.pdf
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Mitel UC360 Audio Conference

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urlhttps://www.youtube.com/watch?v=hSPIffBBBM0






ACD AGENTS



6920 End-user ACD  Training 

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urlhttps://www.youtube.com/watch?v=eEDsR-GxoR0&feature=youtu.be

MiCollab ACD Softphone User Guides


ver 9.0

View file
nameMiCollab ver 9 - User Guide.pdf
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ver 7.3

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nameMiCollab ver 73 ACD Agent Operation Guide.pdf
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How To? MiContact Center Business Web Ignite

How to Access Web Ignite

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urlhttps://www.youtube.com/watch?v=w6ybaf-m8lI&list=PLfnifmKe3FgPQWIyrkMu9kaS_hpNlT2u0&index=3

UA Little Rock
https://ualr-micc.ualr.windstreambusiness.net/ignite

How to Manage Availability in Web Ignite

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urlhttps://www.youtube.com/watch?v=C7fcuzZIycE&list=PLfnifmKe3FgPQWIyrkMu9kaS_hpNlT2u0&index=7





ACD SUPERVISORS



How To? MiContact Center Business Supervising your Contact Center

Introduction to Contact Center Management Web (CCMWeb)

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urlhttps://www.youtube.com/watch?v=5rwUbYZimqA

UA Little Rock
https://ualr-micc.ualr.windstreambusiness.net/CCMWeb/

How to Add Email Contacts and Contact Groups in CCMWeb

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urlhttps://www.youtube.com/watch?v=XASc68gOy_s#action=share

Web Client

How to Run Reports in CCMWeb

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urlhttps://www.youtube.com/watch?v=ZPL5AUFXfKI

Web Client

How to Set Up User Report Schedules in CCMWeb

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urlhttps://www.youtube.com/watch?v=DK9_YnmcRj0

Web Client



DEMO: MiContact Center Business - Supervisor Experience

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urlhttps://www.youtube.com/watch?v=jkTLenCQeTE&t=109s

Desktop Client